TERMS OF SERVICE

Last updated: July 25, 2026

Welcome to Aurelys. These Terms of Service ("Terms") govern your access to and use of https://myaurelys.co (the "Site") and all products, services, and content provided by Aurelys ("we", "us", or "our").

By accessing our Site or purchasing from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. ELIGIBILITY

By using our Services, you confirm that:

• You are at least the age of majority in your country or region of residence; or

• You have obtained the necessary consent from a parent or legal guardian where required by law.

You agree to use our Services only for lawful purposes.

2. ONLINE STORE TERMS

You may not use our products or Services for any unlawful or unauthorized purpose.

You must not transmit viruses, malware, malicious code, or any technology that could interfere with the operation or security of the Site.

Violation of these Terms may result in immediate termination of your access to our Services.

3. PRODUCTS

We strive to display product descriptions, images, ingredients, specifications, pricing, and availability as accurately as possible.

However:

• Product colors may vary depending on your device.

• Packaging may change from time to time.

• Minor differences that do not affect product quality may occur.

We do not guarantee that every product description is completely free from typographical or technical errors.

4. PRICING

All prices displayed on the Site are shown in the applicable currency selected by the customer.

Prices may change without prior notice.

Price changes do not affect orders that have already been accepted and paid.

Applicable taxes, shipping charges, customs duties, or import fees (where applicable) will be presented during checkout or remain the responsibility of the customer according to local regulations.

5. ORDERS

After placing an order, you will receive an order confirmation email.

This confirmation does not constitute final acceptance of your order.

We reserve the right to refuse, cancel, or limit any order when necessary, including in cases involving:

• Suspected fraud;

• Pricing errors;

• Payment authorization failure;

• Product unavailability;

• Violation of these Terms;

• Legal or regulatory requirements.

If payment has already been collected for a cancelled order, a full refund will be issued.

6. PAYMENT

Payments are processed securely through trusted payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to verify payment information before processing an order.

7. SHIPPING

Shipping times provided on the Site are estimates only.

Delivery may be affected by:

• Carrier delays;

• Customs procedures;

• Severe weather;

• Public holidays;

• Events beyond our reasonable control.

Additional information is available in our Shipping Policy.

8. RETURNS AND REFUNDS

Returns, refunds and the European Union right of withdrawal are governed by our Return and Refund Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. CUSTOMER RESPONSIBILITIES

Customers agree to provide:

• Accurate personal information;

• Accurate delivery information;

• A valid payment method;

• A valid email address for communications.

Customers are responsible for maintaining the confidentiality of any account credentials they use.

10. INTELLECTUAL PROPERTY

All content available on the Site, including but not limited to:

• Logos;

• Product images;

• Videos;

• Text;

• Graphics;

• Icons;

• Layouts;

• Trademarks;

• Designs;

• Software;

• Source code;

is owned by Aurelys or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

11. USER CONTENT

If you submit reviews, comments, suggestions, photographs, or other materials, you grant Aurelys a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for business purposes.

You confirm that your content:

• Does not infringe third-party rights;

• Is lawful;

• Is not misleading;

• Does not contain harmful material.

We reserve the right to remove content at our discretion.

12. PROHIBITED USES

You agree not to:

• Violate applicable laws;

• Infringe intellectual property rights;

• Upload malicious software;

• Attempt unauthorized access to our systems;

• Collect personal information of other users;

• Engage in fraudulent transactions;

• Interfere with the operation or security of the Site.

13. DISCLAIMER

Products sold through our Site are intended to be used only as described on their respective product pages.

The information provided on the Site is for general informational purposes only.

Unless expressly stated, our products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult an appropriately qualified healthcare professional before using any wellness or dietary product if you are pregnant, nursing, taking medication, or have a medical condition.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Aurelys shall not be liable for:

• Indirect damages;

• Incidental damages;

• Consequential damages;

• Loss of profits;

• Loss of data;

• Business interruption arising from the use of our Services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Aurelys, its affiliates, officers, employees, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

• Your breach of these Terms;

• Your misuse of the Site;

• Your violation of applicable law;

• Your infringement of third-party rights.

16. THIRD-PARTY SERVICES

Our Site may integrate or contain links to third-party services, including payment providers, shipping providers, analytics providers, and social media platforms.

We are not responsible for the practices or content of third-party services.

Your use of those services is governed by their own terms and privacy policies.

17. PRIVACY

Your use of our Services is also governed by our Privacy Policy.

18. MODIFICATIONS

We reserve the right to modify these Terms at any time.

Updated versions become effective immediately upon publication on the Site.

Continued use of the Services after changes constitutes acceptance of the revised Terms.

19. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Portugal, without prejudice to any mandatory consumer protection rights available under the laws of the customer's country of residence within the European Union.

21. CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Aurelys

Website: https://myaurelys.co

Email: support@myaurelys.co

Country of Registration: Portugal