Shipping policy

SHIPPING POLICY

Last updated: July 25, 2026

Thank you for shopping with Aurelys.

This Shipping Policy explains how we process, ship, and deliver orders placed through https://myaurelys.co.

1. ORDER PROCESSING

Orders are processed Monday through Friday, excluding weekends and public holidays.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

During periods of high demand, promotions, or holidays, processing times may be extended. If significant delays occur, we will notify you using the email address provided with your order.

2. SHIPPING DESTINATIONS

We currently ship to most countries within the European Union, including:

  • Portugal

  • Spain

  • France

We may also ship to selected international destinations where available.

If shipping is unavailable to your location, you will be notified during checkout.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times begin after order processing has been completed.

Typical delivery estimates are:

  • Portugal: 2–5 business days

  • Spain: 3–7 business days

  • France: 3–7 business days

  • Other European destinations: 5–10 business days

  • International destinations: 7–15 business days

These delivery times are estimates only and are not guaranteed.

4. SHIPPING COSTS

Shipping costs are calculated during checkout based on:

  • Delivery destination;

  • Shipping method selected;

  • Order value;

  • Package weight or size, where applicable.

Any available free shipping promotions will be clearly displayed on the Site.

5. ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email containing your shipment tracking information, when available.

Please allow up to 48 hours for tracking information to become active.

6. DELIVERY

Orders are delivered by trusted shipping partners.

Delivery dates may be affected by circumstances beyond our reasonable control, including:

  • Severe weather;

  • Customs inspections;

  • Carrier delays;

  • Transportation disruptions;

  • Public holidays;

  • Incorrect or incomplete delivery information provided by the customer.

Aurelys is not responsible for delays caused by these circumstances.

7. CUSTOMS, DUTIES AND TAXES

For deliveries within the European Union, applicable taxes are generally included where required.

For shipments outside the European Union, customs duties, import taxes, VAT, brokerage fees, or other government charges may apply depending on the destination country's regulations.

These charges are the responsibility of the customer unless otherwise stated during checkout.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete shipping address is provided, delivery delays, additional shipping charges, or failed deliveries may occur.

If an order has not yet been shipped, please contact us immediately and we will make reasonable efforts to update the delivery information.

Once an order has been dispatched, we cannot guarantee that shipping information can be modified.

9. LOST OR DAMAGED PACKAGES

If your package is lost during transit or arrives damaged, please contact us as soon as possible at:

support@myaurelys.co

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of the package and product, if applicable.

We will work with the shipping carrier to investigate the matter and determine an appropriate resolution.

10. REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused or returned because:

  • The customer provided an incorrect address;

  • The customer failed to collect the package;

  • Delivery could not be completed after reasonable attempts;

  • Required customs charges were not paid where applicable;

the customer may be responsible for any return shipping costs, storage fees, or other charges permitted under applicable law.

Any eligible refund will be processed in accordance with our Return and Refund Policy.

11. MULTIPLE SHIPMENTS

Where necessary, products within the same order may be shipped separately.

There will be no additional shipping charge to the customer unless clearly disclosed before purchase.

12. DELIVERY CONFIRMATION

An order is considered delivered once it has been confirmed as delivered by the shipping carrier to the address provided during checkout.

If you believe your package has been delivered incorrectly, please contact us promptly so we can assist with an investigation.

13. SHIPPING DELAYS

Although we strive to deliver all orders within the estimated timeframe, delivery dates cannot be guaranteed.

Aurelys is not liable for delays resulting from events beyond our reasonable control, including carrier disruptions, customs processing, weather conditions, strikes, government actions, or other force majeure events.

14. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Aurelys

Website: https://myaurelys.co

Email: support@myaurelys.co

Country of Registration: Portugal